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General Information
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FAQs
General information
What services do you offer?
We provide a range of car rental services, including chauffeur-driven cars, airport transfers, business car rentals, and long-term leasing.
Are your services available 24/7?
Yes, our car rental and chauffeur services are available 24/7 to accommodate all travel needs.
Do you provide rental services for tourists?
Yes, we offer short-term and long-term car rental options for tourists visiting Dubai.
Is there customer support available?
Yes, our dedicated customer support team is available round the clock to assist you.
Do I need to sign a rental agreement?
Yes, all rentals require a signed agreement to ensure transparency and compliance with our policies.
FAQs
Booking and reservations
How can I book a car rental or chauffeur service?
You can book through our website, by phone, or via WhatsApp for quick and easy reservations.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking. Free cancellations are available within the specified period.
How far in advance should I book?
We recommend booking at least 24 hours in advance for availability, but last-minute bookings are also accepted based on availability.
Do I receive a confirmation after booking?
Yes, you will receive a confirmation email or message with all booking details.
Can I book a car rental without a credit card?
Yes, we offer alternative payment methods, including cash and bank transfers.
FAQs
Pricing and payment
What is included in the rental price?
Our rental prices include vehicle usage, standard insurance, and basic mileage limits. Additional services may have extra charges.
Do you require a security deposit?
Yes, a refundable security deposit is required based on the vehicle type and rental duration.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and cash payments.
Are there any hidden fees?
No, we maintain transparent pricing. Any additional charges for extra mileage or special requests will be communicated upfront.
Do you offer corporate or long-term rental discounts?
Yes, we provide special rates and discounts for corporate clients and long-term rentals.
FAQs
Vehicle information
What types of vehicles are available for rental?
We offer a wide range of vehicles, including luxury sedans, SUVs, economy cars, and chauffeur-driven vehicles.
Are your vehicles insured?
Yes, all our rental vehicles come with comprehensive insurance coverage for safety and peace of mind.
Do you provide child seats upon request?
Yes, we offer child seats upon request to ensure safe travel for families.
Can I choose a specific vehicle model?
Yes, you can request a specific model, but it is subject to availability.
How often are your vehicles maintained?
Our fleet undergoes regular maintenance and safety checks to ensure top performance and comfort.
